Refund policy

• Pro and Ultra are one-time payments. If a plan is not right for you, ask within 14 days of buying it and we refund the full price. You do not need a reason, though it helps us to hear one.
• A refund ends the license: the plan's key stops working, and the paid components and templates should come out of your projects.
• After 14 days, plans are not refundable, except where the law says otherwise. A double charge or a charge made by mistake is refunded at any time.
• The Free plan costs nothing, so there is nothing to refund.

• Projects are paid in two parts, as your written quote sets out: 50% to start and 50% before launch.
• Cancel before work starts, and we refund the deposit in full.
• Cancel after work starts, and we keep the part of the deposit that covers the time already spent, refund the rest, and hand over everything built up to that point.
• The second payment is due once you approve the finished work. After a project launches, its payments are not refundable, and the 30 days of fixes after launch still apply.
• If we cannot deliver something the quote describes, we refund what you paid for that part.

• Retainers and the care plan are billed monthly, in advance.
• Cancel at least 2 weeks before your next billing date, and you are not billed again. A month that has already started is not refunded, and its hours stay yours to use until it ends.
• If we cannot give you the hours agreed for a month, we refund the missing hours or add them to the next month, whichever you prefer.

• Money already paid to others for your project, such as domains, hosting, paid APIs, fonts, or stock images.
• Fees your bank or card provider charges, and differences in exchange rates when your bank converted the payment from another currency.

Write to studio@cortexcn.dev from the address you paid with. Include your order or invoice number and a line about what went wrong.

We reply within 2 business days. An approved refund goes back to the way you paid, in US dollars, and usually arrives within 5 to 10 business days, depending on your bank.

Please write to us before you open a dispute with your bank or card provider. Most problems are faster to sort out directly, and we would rather fix it with you.

When this policy changes, we update this page and the date at the top. The policy in place on the day you paid applies to that payment.

Questions about a refund go to studio@cortexcn.dev or +91 91080 41057. The terms and conditions cover the rest of how plans and client work are sold.